Shipping policy

At Gustavine Hair Couture, we are committed to delivering our premium formulations with the utmost efficiency and care. Every product is proudly manufactured, meticulously packaged, and shipped directly from our dedicated, FDA-registered facility in the United States.

Please review our shipping protocols and transit timelines below. We currently ship exclusively within the United States.

1. ORDER CUT-OFF TIME Our daily order cut-off time is 5:00 PM Eastern Standard Time (EST), Monday through Friday (excluding U.S. federal holidays). Orders placed after this time will begin processing on the following business day.

2. PROCESSING & HANDLING TIMELINES We offer two tiers of order processing to suit your needs. "Handling time" refers to the period our logistics team requires to meticulously label, inspect, and prepare your package before it is handed over to the carrier.

  • Standard Processing (Standard Express): Orders are processed and prepared for carrier pickup within 72 business hours (3 business days) from the time of payment confirmation.

  • VIP Priority Processing & Protection: Your order is immediately elevated to the front of our fulfillment queue. Our in-house specialists will prioritize your premium formulations, ensuring they are meticulously labeled, packaged, and fully prepared for carrier pickup in under 72 business hours—guaranteeing a faster dispatch than standard orders.

3. SHIPPING RATES & TRANSIT TIMES Once your order has been processed and handed over to the carrier from our U.S. facility, the following transit times apply. We partner with top-tier carriers including USPS, UPS, FedEx, and DHL to ensure secure delivery across the U.S.

  • Standard Express:

    • Cost: Free

    • Transit Time: 5 to 8 business days (after processing).

  • VIP Express & Cargo Protection:

    • Cost: $19.90 USD

    • Transit Time: 3 to 5 business days (after processing).

    • Benefit: Includes front-of-the-line priority processing and premium insurance against loss or damage during transit.

4. LOST, STOLEN, OR DAMAGED PACKAGES We maintain strict protocols to protect the integrity of our logistics.

  • Stolen or "Marked as Delivered" Packages: If your tracking information confirms that the package was "Delivered" to your address, but you have not received it, Gustavine Hair Couture does not issue refunds. We will, however, gladly assist you in opening an official investigation with the respective carrier (USPS, UPS, FedEx, or DHL) to locate your package.

  • VIP Cargo Protection: If you selected the VIP Express & Cargo Protection at checkout and your package is officially deemed lost in transit (never marked as delivered) or arrives damaged, our concierge team will immediately process a replacement order from our inventory at no additional cost upon verification.