Refund policy

At Gustavine Hair Couture, our formulations sit at the exact intersection of advanced trichological precision and haute couture. We stand behind the efficacy of our scientifically backed ingredients. To ensure absolute transparency and to protect the integrity of our hair wellness ecosystem, please read our comprehensive Refund and Guarantee Policy carefully.

1. THE 90-DAY "LOVE YOUR RESULTS" GUARANTEE We are exceptionally confident in our formulations. If you do not experience real, visible improvements in your hair's appearance and vitality after 90 days of consistent use, you are eligible for a full refund of the product cost.
 
Daily Ritual Commitment: The efficacy of our active ingredients requires absolute consistency. To achieve the desired results and qualify for this guarantee, you must commit to applying the product every single day, seamlessly integrating it into your daily feminine care ritual. Visible improvements are directly contingent upon this unwavering, daily dedication to your hair wellness.

To qualify for the 90-Day Guarantee, the following verification protocol must be strictly followed:

  • Photographic Documentation: You must document your progress by capturing clear, timestamped photographs of the targeted hair areas on Day 1, Day 60, and Day 90 of your treatment.

  • Technological Verification: To maintain the integrity of this program, our Quality Assurance Team employs cutting-edge digital forensics to analyze photo metadata. Any indication of digital alteration, tampering, or manipulation will instantly void the guarantee and disqualify the claim.

  • Scope of Refund: Approved guarantee claims will receive a full refund of the product's purchase price. Original shipping fees are non-refundable.

2. 14-DAY RETURN POLICY (BUYER'S REMORSE) We accept standard returns within 14 days from the date of delivery, subject to strict sanitary conditions.

  • Sanitary & Health Regulations: Because our catalog consists of topical serums and ingestible supplements (gummies), we enforce a zero-tolerance policy on compromised seals. Products can only be returned if they are completely unopened, unsealed, and unused. Once a product's seal is broken, it is legally ineligible for a return due to sanitary compliance.

  • Return Shipping Costs: For all returns resulting from buyer's remorse or a change of mind, the customer assumes 100% responsibility for the return shipping costs. Gustavine Hair Couture does not issue prepaid return labels or cover postal fees for these specific returns.

3. DAMAGED OR DEFECTIVE ITEMS Our commitment to premium quality extends to our logistics. If a product arrives damaged in transit or is fundamentally defective, Gustavine Hair Couture takes full responsibility.

  • We will cover all return shipping costs and issue an immediate replacement or refund. To qualify, you must report the damage to our concierge team with photographic evidence of the damaged packaging and product within 48 hours of delivery.

4. SCIENTIFIC & LEGAL DISCLAIMER Gustavine Hair Couture develops premium hair cosmetics and high-performance beauty supplementation. Our formulations are not prescription medicines, pharmaceutical drugs, or medical treatments. We do not diagnose, treat, or promise to cure any medical conditions, diseases, or diagnosed alopecia. Our commitment is to deliver real, cosmetic gains supported by scientifically proven chemical elements and active ingredients. Individual results may vary based on physiological factors.