Privacy policy

At Gustavine Hair Couture, we believe that discretion and precision are as vital to our brand as the proven scientific efficacy of our formulations. We are committed to safeguarding your privacy and ensuring that your personal data is handled with the highest standards of security and transparency.

This Privacy & Data Protection Policy outlines how Gustavine Hair Couture (“we”, “our”, or “us”) collects, utilizes, and protects your information when you visit our digital boutique, interact with our content, or purchase our premium hair wellness products through our ecosystem (the "Services").

1. THE INFORMATION WE COLLECT To provide you with a seamless and personalized luxury shopping experience, we process the following categories of information:

  • Directly Provided Data: When you make a purchase, join our exclusive mailing list, or contact our concierge, we collect necessary details such as your name, billing and shipping addresses, email address (support@gustavine.com), and phone number.

  • Financial Information: All payments are processed through highly secure, encrypted, and globally recognized payment gateways. We do not store your full credit card numbers on our internal servers.

  • Digital Footprint & Device Data: As you navigate our store, our backend infrastructure (powered by Shopify) automatically collects standard data including your IP address, browser type, time zone, and interaction metrics to optimize the site’s performance and security.

2. HOW WE UTILIZE YOUR DATA Your data is strictly utilized to elevate your experience and fulfill our commitments to you:

  • Order Fulfillment: To process transactions, dispatch your products from our U.S. facilities, and provide accurate tracking updates.

  • Brand Communication: To deliver exclusive updates regarding new high-performance formulations, order statuses, and tailored hair wellness advice (only if you have opted into our communications).

  • Security & Fraud Prevention: To screen orders for potential risk or fraud, protecting both our ecosystem and our clientele.

3. DATA SHARING & THIRD-PARTY ECOSYSTEM We do not sell, rent, or trade your personal information. We only share necessary data with vetted, top-tier partners that enable our global operations:

  • Shopify: Our digital storefront operates on the Shopify platform, which securely manages our customer databases and transactions.

  • Logistics Partners: Essential shipping details are shared securely with our U.S. fulfillment centers and carriers (USPS, UPS, FedEx, DHL) exclusively for delivery purposes.

  • Legal Compliance: We may disclose your information only if required by international or federal law, or to protect the absolute rights, property, and safety of Gustavine Hair Couture.

4. COOKIES & DIGITAL TRACKING Our website utilizes cookies and similar tracking technologies to remember your preferences, maintain items in your shopping cart, and ensure our site functions optimally. You have the right to modify your browser settings to decline certain cookies, though this may impact the seamless functionality of your shopping experience.

5. YOUR PRIVACY RIGHTS (CCPA & GLOBAL STANDARDS) We respect your autonomy over your personal data. Depending on your jurisdiction (including residents of California under the CCPA), you hold the right to:

  • Request access to the personal data we currently hold about you.

  • Request the correction or deletion of your personal data from our systems.

  • Opt-out of any targeted digital advertising or marketing communications at any time.

To exercise these rights, simply reach out to our concierge team at support@gustavine.com. We ensure a prompt and discreet resolution to all privacy matters.

6. CONTACT INFORMATION & GLOBAL HEADQUARTERS If you have any questions regarding our privacy practices or wish to manage your data preferences, our dedicated team is at your disposal.

Email: support@gustavine.com

GLOBAL ADMINISTRATIVE HEADQUARTERS & MANUFACTURING

Gustavine Hair Couture Av. Joaquim José da Silva Xavier, 171 - Jd. Liberdade Montes Claros, MG, 39408-382 Brazil

Operational Notice: The address listed above serves exclusively as our Global Administrative Headquarters for corporate, legal, and executive operations. Please note that all Gustavine Hair Couture formulations are meticulously researched, formulated, and proudly manufactured in the United States. All orders are processed, packaged, and shipped directly from our U.S.-based fulfillment centers to ensure maximum freshness and transit speed.

Returns are strictly not accepted at our administrative headquarters. For return instructions and our designated U.S. warehouse address, please refer to our Refund & Guarantee Policy.